We are not robots.
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When companies grow, it’s a natural reaction to scale and systemize processes to bring consistent service, prevent potential damaging scenarios and to be able to manage how the business runs.
Systemizing can impede the human factor.
Systems are meant to streamline processes. But they don’t remove the need for the human factor.
Humans are not robots. They are talent.
Our input makes a difference, especially, when you are dealing with exceptions.
So hire smart humans. Identify the purpose of your work. Empower them to understand where they can make a difference. And, then let them do their jobs.
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